Honest – direct – transparent – fair
Based on practical experience for real-world applications – those are not just empty words at HUBER, but rather daily reality.
In addition to performing set-up, service and maintenance in the field, our service and application technicians are always working on the machines that we keep ready to operate in our demonstration area for test machining, demonstrations, parameter optimisation, determination of special parameter or other application tasks.
Besides this daily work, our service employees regularly receive more in-depth technical training from our suppliers.
- By preparing and performing test machining or demonstrations, we can demonstrate the performance capability of the machines to the customer clearly and with no uncertainty. At the same time, the competence of our employees becomes clear so that every customer can rest assured of receiving fast and professional assistance at any time after the machine has been put into service at his facility.
- In a relaxed and pleasant atmosphere every customer can gain a personal impression of our entire product range, our different machines, of detailed solutions, the performance data and naturally also of our team, since it is our hope that he will arrive as an interested individual and leave as a convinced customer.
- Furthermore, our spatial and technical capabilities give us the ability to conduct product training, advanced courses or technical presentations in theory and practice.
- Questions posed by our customers regarding machining of new special materials, for instance, can be discussed 1 on 1 in order to establish the correct parameter settings quickly or set up diagnostic or telephone service fast and effectively.
- Thanks to the many and varied tasks performed, our technicians have an above-average technical understanding that they expand continuously and as a result of which ultimately all of our customers benefit.
- The immediate availability of a machine from our demonstration area has already frequently helped one of our customers secure lucrative orders with little notice, avoid production bottlenecks or bridge long waiting times.
- Moreover, our extensive inventory of stock and demonstration machines gives customers the ability to rent equipment from our pool temporarily in order to handle production peaks or simply test a machine under everyday conditions.
- In addition to our service activities and work in the test and demonstration centre, cooperation with selected customers, manufacturers and technical specialists secures decisive advantages for our customers as well as ourselves in the future!
- Besides these direct advantages for machine presentation, our practical application opportunities, our experience, the machines in the demonstration area and our extensive practical knowledge contribute to a definite increase in the competence of all employees in accessories sales, since we then are not only "theorizing", but can also comprehend, reproduce, analyse and ultimately resolve complex questions involving the EDM accessories.
Huber – practical experience for real-world applications in all regards to the benefit of our customers